Refund policy

Last updated: September 12, 2026

We want every Posoulo order to arrive as the complete gift experience it was intended to be. If you need to request a return, please contact us at info@posoulo.com.

Returns

We accept eligible return requests made within 30 days of delivery.

To be eligible for a return, the complete Posoulo gift experience must be returned in unused and undamaged condition, with all original components, presentation materials and packaging included.

This means:

  • the candle must be unburned
  • the journal must be unwritten
  • the gemstone pen must be included
  • the complimentary replacement ink refill must be included
  • The Fool card must be included
  • the POSOVLO tote bag must be included
  • the original Posoulo gift box and presentation materials must be included

Proof of purchase is required.

Please contact us at info@posoulo.com before sending anything back. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide instructions for returning your order and, where applicable, information about return shipping.

Eligible return requests can also be submitted through your Posoulo customer account at account.posoulo.com.

Damaged, defective or incorrect orders

Please inspect your order when it arrives.

If your order is damaged, defective, missing an item, or you receive the wrong item, contact us as soon as possible at info@posoulo.com with your order details and, where helpful, photographs of the issue so we can assess it and make it right.

Non-returnable items

We cannot accept returns of gift cards.

We may also be unable to accept an item that has been used, damaged after delivery, or returned without the complete original gift experience and packaging, except where required by applicable law.

Exchanges

If you would like a different Posoulo edition, please contact us first.

Where a return is eligible, the simplest approach may be to return the original order and place a separate order for the preferred edition.

European Union and other mandatory consumer rights

If your order is shipped to a jurisdiction that gives you mandatory cancellation, withdrawal, return, refund or warranty rights, those rights continue to apply and are not limited by this policy.

For consumers in the European Union, this includes any applicable statutory withdrawal rights, subject to the conditions and exceptions established by applicable law.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for Posoulo to process the refund. Your bank, credit-card company or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since we approved your refund, please contact info@posoulo.com.

Return address

Posoulo Inc.
39 Sherbourne Street
Toronto, Ontario M5A 0L8
Canada

Questions about returns or refunds can be sent to info@posoulo.com.