Shipping policy
Last updated: September 22, 2026
This Shipping Policy applies to physical products purchased through posoulo.com.
Posoulo ships from Canada to Canadian, U.S. and international destinations where shipping is available through our checkout.
Shipping destinations and rates
We ship to destinations that are available for selection at checkout.
Available shipping methods, shipping charges and estimated delivery information are displayed during checkout based on the destination, order details and available carrier services.
If a destination cannot be selected or no shipping option is offered at checkout, we may not currently be able to ship an order to that location.
Order processing
Orders are prepared for shipment after payment and order details have been successfully received.
If we require additional information to complete or ship your order, we may contact you using the information provided at checkout.
Processing time is separate from carrier transit time.
Delivery estimates
Any transit or delivery window displayed at checkout or provided by a carrier is an estimate rather than a guaranteed delivery date unless expressly stated otherwise or required by applicable law.
Delivery may be affected by circumstances outside Posoulo’s reasonable control, including:
- carrier delays
- severe weather
- customs processing
- public holidays
- transportation disruptions
- incorrect or incomplete delivery information
Tracking
When tracking is available for your shipment, tracking information will be provided through the order or shipping notification associated with your purchase.
Tracking updates are generally provided by the carrier after the shipment enters its network.
Shipping addresses
Please review your shipping address carefully before completing checkout.
If you notice an error after placing an order, contact us as soon as possible at:
info@posoulo.com
We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after an order has entered processing, been fulfilled or been handed to the carrier.
Posoulo is not responsible for delivery problems caused by an incorrect address supplied by the customer, except where applicable law provides otherwise.
Lost or delayed shipments
If tracking shows an unusual delay or your package appears to be lost, please contact:
info@posoulo.com
Include your order number and any relevant tracking information so we can review the shipment and assist with the next appropriate step.
Damaged shipments
If your order arrives damaged, please contact us as soon as possible at:
info@posoulo.com
Please include your order number and, where helpful, photographs of the package and affected items.
Damaged-product claims are also addressed in our Refund Policy:
https://posoulo.com/policies/refund-policy
Duties, taxes, and import charges
International orders may be subject to customs procedures, import requirements, duties, taxes, or other charges imposed by the destination country or carrier. Posoulo does not currently collect duties or import taxes at checkout. If duties, taxes, or other import charges apply to your order and were not collected at checkout, they are your responsibility as the recipient — the carrier or customs authority may require payment from you before releasing your parcel for delivery. Posoulo cannot reimburse duties, taxes, or customs charges.
International orders
Customs processing may extend delivery times.
Returns
Shipping-related return matters are governed by our Refund Policy:
https://posoulo.com/policies/refund-policy
Please contact Posoulo before returning an order.
Contact
For shipping questions, contact:
info@posoulo.com
Posoulo Inc.
39 Sherbourne Street
Toronto, Ontario M5A 0L8
Canada