Cancellation policy
Last updated: September 12, 2026
This policy explains cancellation requests for purchases made through posoulo.com.
Standard product orders
Customers may request cancellation while an order remains unfulfilled.
To request cancellation, contact:
info@posoulo.com
as soon as possible and include your order number.
Where Shopify’s cancellation rules allow it, an eligible unfulfilled order may also be cancelled through the customer order experience.
Once an order has been fulfilled, it can no longer be cancelled through the store.
If fulfilment has already begun, the order has been handed to the carrier, or cancellation is otherwise no longer possible, any eligible return or refund will be handled in accordance with our Refund Policy:
https://posoulo.com/policies/refund-policy
Orders cancelled by Posoulo
In limited circumstances, Posoulo may need to cancel an order, including where:
- an item becomes unavailable
- a payment cannot be completed or verified
- an order appears fraudulent or unauthorised
- an obvious pricing or listing error has occurred
- shipping to the provided destination is not possible
- cancellation is required by law or regulation
If Posoulo cancels an order after payment has been captured, the appropriate refund will be issued to the original payment method.
Subscriptions, pre-orders and try-before-you-buy
Posoulo does not currently offer subscription, pre-order or try-before-you-buy purchase plans through this store.
If Posoulo introduces one of these purchase options in the future, the applicable terms will be presented clearly with that offer and this policy will be updated where appropriate.
Mandatory consumer rights
Nothing in this policy limits any cancellation, withdrawal, refund or other consumer right that applies to you under mandatory law.
Contact
For cancellation questions, contact:
info@posoulo.com
Posoulo Inc.
39 Sherbourne Street, Unit 1503
Toronto, Ontario M5A 0L8
Canada